Privacy Policy
RDX Digital Technologies
This Privacy Policy explains how RDX Digital Technologies ("RDX", "we", "us", "our") collects, uses, shares, and protects information when you visit our website, contact us, request a demo, submit an enquiry, apply for a job, or otherwise interact with us online.
This policy is written to align with applicable privacy and data protection laws, including India's Digital Personal Data Protection Act, 2023 and the related DPDP Rules, 2025, where applicable.
Contents
1. Who we are and how to contact us
Data fiduciary / data controller: RDX Digital Technologies
Phone
+91 9585555961Address (Manufacturing Unit)
2/205A, Dhanam Nagar, GEM Nagar, Karayampalayam,
Mylampatti, Coimbatore, Tamil Nadu 641062, India
Grievance contact:
Please email us with the subject line "Privacy Grievance" and include your name, contact details, and request. We will respond within timelines required by applicable law.
2. What information we collect
We may collect the following categories of information:
A. Information you provide directly
- Identity and contact details: name, email address, phone number, company name, designation, city, country.
- Enquiry and request details: message content, product interest, request for demo, service requests, call notes, and communication history.
- Business information: billing or purchase related details if you transact with us (for example, quotation details, purchase enquiries, invoice references).
- Career applications: resume, employment history, education, portfolio links, references, and any information you choose to include.
B. Information collected automatically
When you browse our website, we may automatically collect:
- Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, referral URLs, approximate location derived from IP.
- Cookie and tracking data: cookie identifiers and similar technologies used for site functionality, analytics, and preference settings.
C. Information from third parties
We may receive information from:
- Marketing partners (only where lawful and where you have provided consent or where permitted).
- Service providers that help us run campaigns, manage enquiries, or provide analytics.
3. Why we use your information
We use information for the following purposes:
- To respond to enquiries and provide requested information, demos, brochures, quotations, or support.
- To provide and improve our website, products, and services, including troubleshooting and performance monitoring.
- To manage business relationships with customers, suppliers, dealers, and partners.
- To process transactions where applicable (for example, order related communication and invoicing support).
- To send updates and marketing communications, where permitted by law (and you can opt out anytime).
- To hire and evaluate candidates for roles you apply for.
- To comply with legal obligations, enforce agreements, and protect rights, safety, and security.
- To prevent fraud, abuse, and security incidents and to maintain the integrity of our systems.
4. Legal basis for processing
Where required under applicable law, we process personal data based on one or more of the following:
- Your consent (for example, marketing communications or certain cookies).
- Performance of a contract or steps before entering a contract (for example, responding to a request for quote or demo).
- Compliance with legal obligations.
- Legitimate business purposes or "certain legitimate uses" as permitted under applicable law (for example, responding to a voluntary enquiry, securing our systems, preventing fraud).
You may withdraw consent where consent is the basis, subject to legal or contractual restrictions.
7. International transfers
Your information may be processed in India and may be transferred to other countries if we use service providers or infrastructure located outside India. In such cases, we take steps to implement appropriate safeguards and comply with applicable legal requirements, including any restrictions notified under Indian law.
8. Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, including:
- To respond to enquiries and maintain records of communications
- To meet legal, accounting, and compliance requirements
- To resolve disputes and enforce agreements
Retention periods vary depending on the type of data and the purpose of processing.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, and destruction.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Children's privacy
Our website is not intended for children. We do not knowingly collect personal data from children. Where required by applicable law (including India's DPDP framework), we will seek verifiable parental consent before processing personal data of children.
11. Your rights and choices
Depending on your location and applicable law, you may have rights that include:
Access
Request information about the personal data we process about you.
Correction
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of personal data, subject to lawful exceptions.
Withdraw consent
Where processing is based on consent.
Grievance redressal
Raise a complaint about how we handle your data.
Nomination
In certain jurisdictions, you may nominate another person to exercise rights on your behalf.
How to exercise your rights:
Email support@rdxdigital.com with the subject line "Privacy Request". Please include sufficient information for us to verify your identity and understand your request.
12. Marketing communications
If you receive marketing messages from us, you can opt out at any time by:
- Using the unsubscribe link in the message (if provided), or
- Emailing us with "Unsubscribe" in the subject line.
Even if you opt out of marketing, we may still send non-promotional messages related to enquiries, transactions, or important service updates.
13. Third party links
Our website may link to third party sites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing information.
14. Data breach notifications
If we become aware of a personal data breach that we are required to report under applicable law, we will take appropriate steps including notifications to affected individuals and regulators where required.
15. Changes to this Privacy Policy
We may update this policy from time to time. We will post the updated version on our website and update the "Last updated" date above. Material changes may also be communicated through additional notices where appropriate.
© 2025 RDX Digital Technologies. All rights reserved.
Location
2/205A, Dhanam Nagar, Karayampalayam,
Mylampatti Post, Coimbatore,
Coimbatore, Tamil Nadu, 641062
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